Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information at creativemint.
At creativemint Ltd ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website creativemint.company and use our services.
This policy applies to all information we collect through our website, services, and related communications. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our website
- Subscribe to our newsletters or mailing lists
- Fill out forms or surveys
- Make a purchase or request our services
- Contact us with inquiries or feedback
- Participate in contests, promotions, or events
This personal information may include:
- Name, email address, phone number, and mailing address
- Payment information (processed securely by third-party providers)
- Username and password (encrypted)
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns, including:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and clickstream data
- Referring website (if you came to us from another site)
- Device identifiers and technical information
- Location information (at city level) based on IP address
How We Use Your Information
We use the information we collect for various purposes, including to:
Provide and Maintain Services
Deliver the services you request, process transactions, and maintain your account.
Communicate With You
Send notifications, respond to inquiries, and provide customer support.
Improve Our Services
Analyze usage patterns to enhance functionality and user experience.
Marketing and Promotions
Send information about products, services, and special offers (with your consent).
Legal Compliance
Comply with legal obligations and protect our rights and interests.
Security and Fraud Prevention
Detect and prevent fraudulent transactions and security threats.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access to personal information only to perform specific tasks on our behalf and are obligated to protect your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
Sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls
Access to personal information is restricted to employees who need it to perform their job duties.
Regular Security Audits
We conduct regular security assessments and vulnerability testing to ensure our systems remain secure.
Employee Training
Our staff receives ongoing training on data protection and security best practices.
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have any questions about the security of our website, please contact us at [email protected].
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive your data in a structured, commonly used format.
Correction
You can request that we correct or update any inaccurate or incomplete personal information.
Deletion
You may request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Restriction
You have the right to request that we restrict the processing of your personal information in certain situations.
Objection
You may object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
How to exercise your rights: To exercise any of these rights, please contact us at [email protected] or use the contact information provided below. We will respond to your request in accordance with applicable laws.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us recognize you when you return to our site.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You may set your browser to block these cookies, but this may affect website functionality.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we use.
Marketing Cookies
We use marketing cookies to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies may be set through our site by our advertising partners.
Managing Cookies: You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your user experience on our website.
- Browser Settings: Most browsers allow you to control cookies through their settings, which may permit you to refuse cookies, or to delete cookies.
- Opt-out Tools: You can opt out of targeted advertising cookies through industry opt-out tools such as the Digital Advertising Alliance or the European Interactive Digital Advertising Alliance.
- Our Cookie Preferences: You can manage your cookie preferences through our Cookie Policy page.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purposes for which it was collected.
How We Determine Retention Periods
- The nature and sensitivity of the personal information
- The purposes for which we process the information
- Any legal or regulatory requirements for retention
- The need to resolve disputes and enforce agreements
- Industry practices and standards
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Note: We may retain certain information in aggregated or de-identified form that cannot reasonably be used to identify you.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country.
Safeguards for International Transfers
When we transfer your personal information internationally, we implement appropriate safeguards to ensure an adequate level of protection, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by the European Commission for countries with adequate data protection
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct approved by supervisory authorities
For more information about the safeguards we use for international transfers, please contact us at [email protected].
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so that we can take appropriate action.
Note: In some jurisdictions, the age of consent may be different from 13. In such cases, we will comply with the applicable local laws regarding the collection of personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For significant changes, we will provide more prominent notice, such as an email notification to registered users or a notice on our website homepage. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Last Updated: September 15, 2023
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us using the information below:
Contact Information
Company: creativemint Ltd
Address:
42 Old Street, London EC1V 9AY,
United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]
Hours: Mon-Fri: 9:00-18:00
Data Protection Officer
For privacy-related inquiries, you may also contact our Data Protection Officer:
Email: [email protected]